Seven out of ten SMEs in the UK will be using VoIP (Voice over Internet protocol) telephony services by 2013, according to a new survey by Internet telephony provider Telappliant.
VoIP is technology that allows telephone calls to be made over computer networks.
The study, which questioned 100 UK businesses from a variety of industries, showed that 41pc of UK companies are already actively using VoIP telephony to improve efficiencies within their business, while a further 25pc have plans to review and implement VoIP within the next 12 months.
The data also indicated that businesses with a head count of 100-500 people are embracing the technology faster than smaller businesses.
The two primary reasons given for using VoIP telephony were the need “to reduce overall telephony costs for our business” (68pc), and “to allow staff more flexibility to work from home or from another location” (22pc).