London City Airport has been awarded the Best Airport in Europe in the 1-5 million passenger category for the third year in a row by Airports Council International (ACI), a worldwide association of airport operators.
It received the award in Frankfurt, Germany at the 10th annual ACI Europe Best Airport Awards for its “eagerness to innovate together with its quality of services, active sustainability and active agendas, such as airport tours for young people”.
Declan Collier, CEO of London City Airport and former Dublin Airport Authority CEO said the judges recognised a number of areas where it had excelled in reaching and engaging with customers, the local community and employees.
“For example, in the past 12 months we have developed our ‘Smarter Airport Experience’ and through this programme have demonstrated the use of ground-breaking technology to guarantee the parameters of our passengers’ journey.
“We have installed the world’s first Bloomberg Hub in an innovative partnership with the global financial news and information provider and provide free WiFi for our customers.
“London City Airport has been the pilot airport for the Civil Aviation Authority’s ‘Just Culture’ campaign, encouraging a no blame culture and better reporting of incidents and we have delivered airport tours for almost 1,000 local schoolchildren, which engenders an interest in both travel and business.”