Ann-Marie O’Donnell, Customer Strategy Director
Appointment Date: 19.05.2014
Company: Sierra
Business Type: Support Service Provider
Position: Customer Strategy Director
Ann-Marie O’Donnell has been appointed customer strategy director at Sierra, part of the Siteserv Group.
O’Donnell has experience in cross-border and cross-functional programme management, in defining and implementing strategies to optimise customers’ experiences and has worked at both senior and executive management levels in the IT, healthcare, outsourcing, insurance, telecommunications, financial services and utility sectors.
Her most recent role was with NICE Systems as global vice president of professional services. Before that, she worked with Performix Technologies as vice president of operations.
O’Donnell holds an honours degree and post graduate in European economics from NUI Galway.
Summary of Ann-Marie O’Donnell
Ann-Marie O’Donnell is a highly accomplished professional known for her expertise in customer strategy and experience. Recently appointed as the Customer Strategy Director at Sierra, a support service provider within the Siteserv Group, O’Donnell brings a wealth of experience in cross-functional program management and implementing strategies to optimize customer experiences.
With a diverse background spanning various sectors including IT, healthcare, outsourcing, insurance, telecommunications, financial services, and utilities, O’Donnell has held senior and executive management positions. Prior to joining Sierra, she served as the Global Vice President of Professional Services at NICE Systems, where she showcased her ability to drive customer-centric initiatives on a global scale. Additionally, she has held the role of Vice President of Operations at Performix Technologies, further establishing her expertise in operations management.
O’Donnell’s academic background includes an honors degree and post-graduate degree in European economics from NUI Galway. Her strong strategic acumen, extensive industry knowledge, and commitment to enhancing customer experiences make her a valuable asset in the field of customer strategy. As the Customer Strategy Director at Sierra, Ann-Marie O’Donnell is well-equipped to drive innovative strategies and deliver exceptional customer-centric solutions.