Tramore-based PC repair start-up to employ 10 in 2012

Local businessman Ward Griffin started the business and says it is doing so well he expects to employ up to 10 people full-time this year.

The online and free-phone model allows customers access to a fast service without incurring the call-out costs usually associated with computer repairs.

“A fully transparent pricing structure and secure payment system lets customers know before any work is carried out what it will cost. Using remote technology that removes boundaries, the service has already attracted considerable repeat business and word-of-mouth referrals from customers throughout the country," Griffin said.

It is fully secure with the technicians sharing access to the computer with the owner while the work is carried out."

Where the idea came from

The original idea for the business came from personal experience of dealing with PC repair crews that involved making appointments, waiting while the personnel travelled to the location and then paying a fee that obviously had to cover their travel time and costs as well as the time working on site.

“With such wide broadband penetration in Irish homes and offices now, helpmypc.ie can deal with 85pc of the problems that would previously have required either taking your computer to be repaired or having to call out a technician with all of the inconvenience and cost that entails," noted Griffin.

With little or no advertising helpmypc.ie has built up a good volume of business. “The feedback we’ve had suggests customers – particularly home PC users – appreciate the convenience of our remote online service,” said Griffin.