Skip Navigation

Business

DCC customers should have been notified earlier about Greyhound -- ODPC

Categories: Government, Law, Waste
DCC customers should have been notified earlier about Greyhound -- ODPC

DCC customers should have been notified earlier about Greyhound -- ODPC

Customers should have been notified sooner about the transfer of Dublin City Council's (DCC) waste management business to Greyhound, the Office of the Data Protection Commissioner (ODPC) said today.

It has concluded that the core elements of the sale didn’t breach the Data Protection Acts, but said a notification letter should have been sent to customers much earlier than the first half of January 2012.

"By notifying customers of their new service provider simultaneous to the completion of the sale but after the data transfer had occurred, it is not possible for this office to come to the view that the ‘fair processing' requirements of the Data Protection Acts, 1988 & 2003 were fully met by DCC in this instance,” the ODPC said.

DCC has agreed that in the event that anything similar arises in the future, it will seek to comply with all relevant published ODPC guidance in relation to such matters.

The investigation focused on the transfer of customer data from DCC to Greyhound, and the collection of DCC customer debts by Greyhound.

No transfer of personal data from DCC to Greyhound in respect of the collection of DCC customer debts has taken place, according to the ODPC, which confirmed this with an unannounced inspection of the Greyhound premises on 26 January. 

“We have agreed with DCC and Greyhound that the customers of DCC and the customers of Greyhound must be assured that robust controls are in place at Greyhound to guard against any possibility of the cross pollination of debt collection information handled on behalf of DCC with personal data handled by Greyhound in the normal course of its waste collection activities,” the ODPC.

An audit procedure to be put in place by DCC to ensure that Greyhound is fully compliant with all aspects of its data protection responsibilities.

Categories: Government, Law, Waste